Frequently Asked Questions


What payment plan options are available?
The City offers the following types of payment plans:

Click here for more information on each payment plan type.

What are the differences between Online and In-Person Payment Plans?
Online Payment Plans are available to motorists whose vehicles have NOT been booted, whose driver's license have NOT been suspended or do NOT have any outstanding fees such as boot, tow, boot tamper, storage, driver's license suspension or payment plan default fees. Motorists under bankruptcy protection or who have a judgment against them for City debt may not be eligible.

In-Person Payment Plans are available to all motorists including those who have been booted, who have a driver's license suspension or outstanding boot, tow, boot tamper, storage, driver's license suspension or payment plan default fees.

Online Payment Plans
Early Standard
Eligible Violations Violations in Violation or Determination Status Violations in Final , Seizure or Suspension Status
Restrictions Not eligible if vehicle booted or driver's license is suspended, have unpaid fees or violations are in a judgment or protected by bankruptcy. Not eligible if vehicle booted or driver's license is suspended, have unpaid fees or violations are in a judgment or protected by bankruptcy.
Term 3 months Up to 24 months
Down payment Payment equal to first equal monthly installment payment Payment equal to first equal monthly installment payment
Multiple Payment Plans Yes No
Add Additional Tickets to Existing Plan No Yes
Default fee None. However, motorist is prohibited from another early payment plan for 12 months. $100
Additional Benefit No Penalty Assessed 22% Collection Costs Waived

In-Person Payment Plans
Standard Hardship
Eligible Violations Violations in Final , Seizure or Suspension Status Violations in Final , Seizure or Suspension Status
Restrictions No Must meet Hardship Qualifications
Term Up to 24 months Up to 36 months
Down payment * Payment equal to first equal monthly installment payment + payment of all outstanding fees (boot, tow, storage, etc.) in full
* If booted or driver's license suspended - 50% of ticket debt, plus payment of all outstanding fees (boot, tow, storage, etc.) in full
* Payment equal to first equal monthly installment payment + payment of all outstanding fees (boot, tow, storage, etc.) in full
* If booted or driver's license suspended - 25% of ticket debt, plus payment of all outstanding fees (boot, tow, storage, etc.) in full
Multiple Payment Plans No No
Add Additional Tickets to Existing Plan Yes, with additional down payment Yes, with additional down payment
Default fee $100 $100

How can I enroll in a payment plan in-person?
You can visit any City of Chicago payment center locations or call one of the following phone numbers based on the first letter of your last name.

First Letter of Last Name Contact
A-H (866)-391-3972
I-K (888)-272-1170
L-T (312)-604-7100
U-Z (773)-265-2600

How can I enroll in a payment plan online?
You can enroll in an Early or Standard Payment Plan via the Department of Finance website at https://parkingtickets.cityofchicago.org/PaymentPlanWeb/home. Please ensure that you have your driver's license number or notice number (10 digit number) on hand when enrolling.


Why do I have to provide an email address in order to enroll in an online payment plan?
The City requires an email address in order to send applicable payment plan notifications.


What if I don't have a personal computer or can't access the internet from my home?
You can visit any Chicago Public Library (CPL) and use a computer to sign up or manage monthly payments. For library hours and locations please visit CPL's website at www.chipublib.org.


What are the benefits to signing up for an Early Payment Plan?
For the first time ever, the City is offering Early Payment Plans online for motorists who have incurred a parking, standing, compliance, automated speed enforcement and/or red light camera violation(s) and need a little extra time (up to 3 months) to pay the violation(s) before it reaches Final Determination status and a penalty is assessed. Motorists are afforded up to 3 additional months to pay the violation(s) before a penalty is assessed.


What are the benefits of enrolling in a Standard Payment Plan online?
Motorists can conveniently enroll in a City of Chicago Standard Payment Plan online without paying collection fees to a collection firm. The 22% collection fee will be waived, if applicable, when enrolling in a Standard Payment Plan online. Further, motorists will receive payment reminders and other notifications via email.


Why can’t I enroll in a payment plan online if my vehicle has been booted or my driver’s license is suspended?
Guaranteed payments (cash and credit card) are required to be paid in-person for the release of booted vehicles and driver's license suspensions.


I have multiple payment plans and made a payment on the wrong plan. What do I do?
Please contact customer service at (312)-744-7275 for assistance.


I am enrolled in an online payment plan and I paid more than the monthly minimum. Does the additional amount paid go towards my next monthly payment?
Yes. A future monthly payment due is credited by the amount which was overpaid.


Why are some of my tickets missing from the "Eligible Violation(s)" page?
If your Driver's License Number is not associated with your violation(s), they will not be reflected on the "Eligible Violation(s)" page. You may call (312)744-7275 to have your driver's license number added to your account.


Why do I have to send in a copy of my Driver's License for my tickets to be online payment plan eligible?
Online payment plans require a driver's license number be associated with your tickets.


All of the tickets I selected for my online payment plan are not reflected on my receipt?
Only the ticket(s) to which the down payment was applied will appear on your receipt.


I cannot access the payment plan portal after I started an online payment plan
Because the processing of your online payment plan is in progress, your plan will not be available to view for 30 minutes.


What happens if I default on a payment plan?

  • Early Payment Plans – a penalty is assessed if the violation is not paid in full prior to Final Determination status. The motorist is prohibited from entering into another Early Payment Plan for 12 months. Please note that the motorist is not prohibited from enrolling in a Standard Payment Plan after the violation reaches the Final Determination status.
  • Standard Payment Plans - a $100 default fee is assessed and must be paid in full prior to entering into another payment plan.
  • Hardship Payment Plans - a $100 default fee is assessed and must be paid in full prior to entering into another payment plan.

Additional Questions?
Please contact customer service at (312)744-7275.