Frequently Asked Questions


What payment plan options are available?

Online Payment Plans
Early Standard Non-Hardship Standard Hardship
Eligible Violations Qualifying Early tickets in Violation or Determination Status (Tickets that have not had penalties assessed) Qualifying Standard Non-Hardship tickets in Final , Seizure or Suspension Status (Tickets that have been assessed penalties) Qualifying Standard Hardship tickets in Final , Seizure or Suspension Status (Tickets that have been assessed penalties)
Term Up to 6 months Up to 24 months Up to 60 months
Outstanding Fees Can still enroll and pay online Can initiate plan online but will be required to pay down payment and any outstanding fees in person within 2 days at one of the payment centers Can initiate plan online but will be required to pay down payment and any outstanding fees in person within 2 days at one of the payment centers
Down Payment Options
  • Equal Payments: Total debt divided by the number of months in the plan;
  • $25: If the amount above is greater than $25, the minimum down payment is $25;
  • Custom: Any amount provided it is greater than the amounts in options (1) and (2).
  • Equal Payments: Total debt divided by the number of months in the plan;
  • $25: If the amount above is greater than $25, the minimum down payment is $25;
  • Custom: Any amount provided it is greater than the amounts in options (1) and (2).
  • Equal Payments: Total debt divided by the number of months in the plan;
  • $25: If the amount above is greater than $25, the minimum down payment is $25;
  • Custom: Any amount provided it is greater than the amounts in options (1) and (2).
Monthly Payment Restriction Monthly installment payment cannot be less than $10 Monthly installment payment cannot be less than $10 Monthly installment payment cannot be less than $10
Multiple Payment Plans Yes No No
Add Additional Tickets to Existing Plan No Yes
Can extend plan term when adding tickets to a standard payment plan
Yes
Can extend plan term when adding tickets to a standard payment plan
Consequences of Default
  • Prohibited from entering another Early payment plan for the same violations
  • May become boot and/or suspension eligible
  • Penalties will be assessed if the ticket is not paid in full
  • $100 default fee
  • Collection cost of 22% reassessed
  • May become boot and/or suspension eligible
  • Collection cost of 22% reassessed
  • May become boot and/or suspension eligible
Additional Benefit
  • No penalty is assessed on ticket(s) if you successfully complete the payment plan
  • May enter multiple Early Payment plans if you received additional tickets
  • Collection costs of 22% will be waived
  • Will prevent booting and/or driver's license suspension for tickets enrolled in the payment plan
  • Collection costs of 22% will be waived
  • No default fee will be assessed if the payment plan is defaulted
  • Will prevent booting and/or driver's license suspension for tickets enrolled in the payment plan

Additional Information for Booted and Suspended Drivers Licenses
Standard Non-Hardship Standard Hardship
What's required?
  • After you initiate a payment plan online, you are required to make your down payment in person within 2 days at one of the payment centers
  • Any outstanding fees must be paid in addition to your down payment
  • Payments can be made by cash or credit card ONLY
  • Have a qualifying hardship
  • After you initiate a payment plan online, you are required to make your down payment in person within 2 days at one of the payment centers
  • Any outstanding fees must be paid in addition to your down payment
  • Payments can be made by cash or credit card ONLY
Terms Up to 24 months Up to 60 months
Down Payment
  • 50% of eligible ticket balance plus all applicable fees (e.g. boot, tow, storage, suspension)
  • Storage fees are calculated at time of payment
  • 1st Time Booted and/or Suspended $25 plus all applicable fees (e.g. boot, tow, storage, suspension)
  • 2nd Time Booted and/or Suspended $100 plus all applicable fees (e.g. boot, tow, storage, suspension)
  • 3rd Time Booted and/or Suspended 25% of tickets balance plus all applicable fees (e.g. boot, tow, storage, suspension)
  • Storage fees are calculated at time of payment
Consequences of Default
  • Collection cost of 22% reassessed
  • May become boot and/or suspension eligible
  • $100 default fee
  • Collection cost of 22% reassessed
  • May become boot and/or suspension eligible

How can I enroll in a payment plan online?
You can enroll in an Early or Standard Payment Plan via the Department of Finance website at https://parkingtickets.cityofchicago.org/PaymentPlanWeb/home. Please ensure that you have your driver's license number or notice number (10 digit number) on hand when enrolling.


Why do I have to provide an email address in order to enroll in an online payment plan?
The City requires an email address in order to send applicable payment plan notifications.


What if I don't have a personal computer or can't access the internet from my home?
You can visit any Chicago Public Library (CPL) and use a computer to sign up or manage monthly payments. For library hours and locations please visit CPL's website at www.chipublib.org.


I have multiple payment plans and made a payment on the wrong plan. What do I do?
Please contact customer service at (312)-744-7275 for assistance.


I am enrolled in an online payment plan and I paid more than the monthly minimum. Does the additional amount paid go towards my next monthly payment?
Yes. A future monthly payment due is credited by the amount which was overpaid.


Why are some of my tickets missing from the "Eligible Violation(s)" page?
If your Driver's License Number is not associated with your violation(s), they will not be reflected on the "Eligible Violation(s)" page. You may call (312)744-7275 to have your driver's license number added to your account.


Why do I have to send in a copy of my Driver's License for my tickets to be online payment plan eligible?
Online payment plans require a driver's license number be associated with your tickets.


All of the tickets I selected for my online payment plan are not reflected on my receipt?
Only the ticket(s) to which the down payment was applied will appear on your receipt.


I cannot access the payment plan portal after I started an online payment plan
Because the processing of your online payment plan is in progress, your plan will not be available to view for 30 minutes.


Additional Questions?
Please contact customer service at (312)744-7275.